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FAQ
I've got a security message on my device
–
why is
that?
When connecting to a public WiFi service, some devices automatically
increase their security settings to protect you, and display a warning
message about unsecured networks. It’s essential that you take some basic
steps to protect your device, whether you are using wireless or wired
internet, or on a private or public network: Install and use anti
-
virus software
and a firewall Make sure your device software and operating system is up
-
to
-
date Ensure your device is password protected Don’t leave your device
unattended in a public place Only enter any personal banking or other
sensitive details once you know the website is secure (normally a padlock
icon on your browser)
I can’t send emails from my device
–
are there any
settings to change?
If you are unable to send or receive emails from your normal mail app,
logging into your webmail service instead will allow you to send and receive
email correctly.
My issue isn't listed
If you are experiencing an issue that can’t be resolved through the steps
listed here, please contact us using the form below:
I can see the wireless network, but I can't
connect
–
what's wrong?
In the first instance, you can try: Removing (forgetting) the wireless network
from your device WiFi settings Turning your WiFi off and on again
Rebooting your device It’s possible that your location may be causing
interference with the WiFi signal
–
try moving to another location to attempt
to connect to the service. Some smartphone roaming client apps may
interfere with connectivity on our network
–
try uninstalling/deleting the app
and rebooting your device before attempting to connect again.
I can't see the wireless network
–
what can I do?
You may be moving out of range of the WiFi. Check your device’s WiFi
signal strength indicator and move to a different location. Some devices may
automatically disconnect you from the wireless network when they have not
been used for a period of time. It’s also possible that your location may be
causing interference with the WiFi signal
–
try moving to another location
and attempt to connect to the service.
I can connect to the network, but my connection
keeps dropping
–
can this be resolved?
You may be moving out of range of the WiFi. Check your device’s WiFi
signal strength indicator and move to a different location. Some devices may
automatically disconnect you from the wireless network when they have not
been used for a period of time. It’s also possible that your location may be
causing interference with the WiFi signal
–
try moving to another location
and attempt to connect to the service.
